Thank you for choosing www.playfulnighttap.com! We want you to be happy with your Silicone Pat Light purchase. If you are not satisfied with your order, here is our refund and return policy.
Request Time: You have 14 days from the date you received the item to request a refund or return.
Item Condition: All returned items must be in new, unused condition and in their original packaging. Please ensure that the item is not damaged and that the packaging is intact.
Non-Returnable Items: Due to hygiene and safety reasons, some items (such as opened disposable products) may not be returnable.
To request a refund, please follow the steps below:
Contact Customer Service: Please contact our Customer Service team via email (tracktarget@playfulnighttap.com) to let us know the order number and reason you wish to return the item.
Get Return Authorization: After confirming the return terms, we will send you a return authorization email with the return address.
Returning items: Please return the items to the specified address and make sure to use a tracking method so that we can confirm the shipment of the items.
- Refund Processing
Once we receive your returned items and verify their status, we will process your refund within 7 business days. Refunds will be issued to the original payment method. If the payment method cannot process the refund, we will contact you to find a solution.
- Shipping costs
If the return is due to defective products, shipping damage or wrong shipment, the relevant shipping costs will be borne by us.
If you choose to return the product for other reasons, the shipping costs will be borne by you.
- Exchange Policy
If you wish to exchange the product, please follow the return process and then exchange it by placing an order for a new product. We recommend that you contact us in time when requesting an exchange to ensure that the product you need is in stock.
- Disclaimer
To the extent permitted by applicable law, we are not responsible for indirect, incidental or consequential damages, including but not limited to lost profits or goodwill, personal or property damage.
Thank you for your support of www.playfulnighttap.com, we look forward to providing you with better services and products!